FAQ
The following questions are described from the customer.
If you check before the inquiry, and still do not solve it, at the bottom of the pagePlease contact us from the inquiry form.
Shipping
After payment and payment are completed, we will ship within 5 to 14 business days in principle.
Since it is sold at multiple stores, it may be out of stock depending on the timing of your order.
In that case, we will contact you.
If you have a domain designated reception due to spam email measures, etc., you can not use the service using the e -mail on this website, so please set the domain specified reception. If you want to set a domain specified reception, specify the domain of info@azuma-web.co.jp.
Domestic delivery is Yamato Transport, and overseas delivery is EMS designated.
Delivery date and time specification can only be specified for domestic delivery.
It usually takes one to several days to deliver after the product is completed (it depends on the delivery area).
Please check the shipping slip number (invoice number) described in the shipping completion email, and check the delivery status on the Yamato Transport HP or Japan Post HP.
Yamato Transportation Inquiry Page
https://toi.kuronekoyamato.co.jp/cgi-bin/tneko
Japan Post EMS tracking page
https://www.post.japanpost.jp/int/ems/delivery/index_en.html
Customer Support
There is a possibility that the order has not been completed correctly or the email address may be wrong. Depending on your email settings, please check the email from this site, as it may be distributed to "Junk mail folder".
If you have a domain designated reception due to spam email measures, etc., you can not use the service using the e -mail on this website, so please set the domain specified reception. If you want to set a domain specified reception, specify the domain of info@azuma-web.co.jp.
If you cannot confirm the email even after setting the above, please contact us by inquiry form or telephone.
We also accept receipts.
When ordering, please specify the destination and proviso in the remarks column.
Returns
Cancellation for your convenience cannot be accepted.
If you have a bad product, please contact us as soon as you arrive.
Returns and exchanges are limited to those that are initially defective in principle.
Please note that used products and products after processing by other companies are not eligible.
Please be sure to call or contact us within 7 days after the product arrives.
Please note that we cannot accept the above and after 8 days after the product arrives.
We will bear the shipping cost if it falls into an initial defective product.