User Guide

お買い物の流れについて

1.商品を選択する

お買い求めなさる商品を選んでいただきクリックしてください。

2.カートに追加する

商品説明、内容をご確認のうえ、名入れサービスとラッピングの有無をプルダウンよりお選びいただき「カートに追加」ボタンをクリックしてください。
※商品によっては、名入れサービスやラッピングをご選択いただけないものもございます。

※カートに追加するのみでは商品の確保にはなりませんので、ご注意くださいませ。

「ご注文完了」が押下された時点で、商品の確保となります。
また決済が完了するまで、ご注文確定および商品発送はされません。

3(1).ポイントご利用の際はログインをしてください

旧サイトご利用のお客様もお手数ですが新サイトにて新規会員登録が必要です。旧サイト登録時のメールアドレスでご登録いただくことで、お客様情報が紐づけられます。
新規会員登録時に500ポイント(500円分)が付与されます。
※旧サイトご利用のお客様は追加で1,000ポイント付与されます。

3(2).ログイン内容をご確認ください

メールアドレス、パスワードをご入力後「サインイン」をクリックしてください。
マイページをご確認いただき、右上のカートボタンをクリックしていただくと、ログインされた状態で前のページに戻ります。

4.ご利用ポイントを入力する

枠内にご利用ポイントを入力し、「引き換え」ボタンをクリックしてください。

5.購入手続きに進む

合計金額よりご利用ポイント分が差し引かれます。お間違いないようでしたら「購入手続きに進む」ボタンをクリックしてください。
その後、ご希望の決済会社をご選択いただけます。

6.ご注文者様情報の入力

連絡先情報、配送先住所をご入力いただきます。クーポンをお持ちのお客様はクーポンコードをご入力ください。
※ポイントをご利用いただく場合はこちらに自動的にクーポンコードが入力されています。

その後、「配送方法の選択へ進む」ボタンをクリックしてください。

7.お支払いへ進む

連絡先、配送先、ご注文内容をご確認いただき、お間違いないようでしたら「お支払いへ進む」ボタンをクリックしてください。
※配送方法(送料)はお届け先により変動いたします。

8.お支払方法の選択をする

ご希望の決済方法をご選択いただき「ご注文完了」ボタンをクリックしてください。

※この時点では、まだご注文は確定していません。商品は発送されません。


【例】銀行振込の場合
銀行振込をお選びいただき「ご注文完了」ボタンをクリックします。

9.お支払者様情報を入力する

姓(カタカナ)と名(カタカナ)、電話番号をご入力いただきますと、下部の「支払い」ボタンがグレーから青色に変わりますのでクリックしてください。

10(1).お振込先の確認

表示されている、三井住友銀行 ひなぎく支店へお振込みください。
※お支払い期限を過ぎますと、ご注文は自動的にキャンセルとなりますのでご注意ください。

これでお客様のご注文手続きはすべて完了です。
お買い上げいただき誠にありがとうございました。

10(2).メールをご確認ください

ご登録いただいたメールアドレス宛に、ご注文内容の確認メールが自動的に送信されます。受信されていない場合は、迷惑メールフォルダ等ご確認いただき、ご不明点がございましたらお問い合わせください。

商品のお届けまで楽しみにお待ちくださいませ。

About the price of the product

All display prices of the site are displayed at tax -included prices.

About membership registration

About membership registration

Please enter the necessary information on the membership registration screen, check the contents on the confirmation screen, click "Register", and after the registration is completed, the registered contents will be sent to the registered e -mail address. Member registration is free and no enrollment fee or annual fee is required.

Change of registration information

If you want to change the customer's information of the address and phone number, please log in and add "edit/add the address" of "My Page".

If you forget your password

If you have forgotten your password when registering as a member, please click "Click here for forgotten passwords" from the login page.
Enter the registered email address and send it to send an email with the URL for changing the password.
Access the described URL and change your password.

Unlock member registration

If you want to cancel the member registration, "My Page"Click here to cancel the memberAfter filling out the withdrawal form, it will be canceled if you send it.
* If you are currently ordered, please receive the product before canceling.

Member program

The member ranks will fluctuate depending on the usage amount.
The point grant rate also increases, making it easier to accumulate points.
In addition, there are also information on irregular secret sales and free shipping.

Member rank

regular
Annual purchase price (excluding tax) Less than 30,000 yen
Point grant rate 1%

Member rank

bronze
Annual purchase price (excluding tax) 30,000 yen or more
Point grant rate 5%
Other benefits Information on irregular secret sale

Member rank

Silver
Annual purchase price (excluding tax) 100,000 yen or more
Point grant rate 10%
Other benefits Information on irregular secret sale

Member rank

gold
Annual purchase price (excluding tax) 250,000 yen or more
Point grant rate 15%
Other benefits Information on irregular secret sale
free shipping

Member rank

platinum
Annual purchase price (excluding tax) 500,000 yen or more
Point grant rate 20%
Other benefits Information on irregular secret sale
free shipping
  • The returned points can only be used for shopping on our EC site.
  • The rank is reflected by the cumulative amount per year until the previous month at the time of the month.
  • The expiration date of the points will disappear 12 months after the final purchase date.
  • At the time of new member registration and birthday month, we will present 500 points that can be used on the EC site.
  • After registering the membership on the previous site, the customers who have purchased will receive the points of the sub -price to the registered email address.
  • * Free shipping on gold and platinum is a one -time purchase price, ¥ 10,000 or more excluding tax. (Only in Japan)

About payment method

Credit card payment

Based on the membership agreement of your card, it will be withdrawn from your designated account.
The available credit cards are as follows.

Other pay

Amazon/Apple Pay/Pay Pal/SHOP Pay/LINE Pay/Merpay/Paidy/PayPay/Bank transfer

About product delivery

Delivery company

In principle, the products ordered by the customer will be shipped by Yamato Transport in Japan, and overseas by EMS.
Please note that we cannot select the delivery company by our customers.

postage

The delivery fee is the same as the delivery profile.

Number of delivery days

After confirming the payment completion, we will ship within 5 to 14 business days.

* Please note that if your order is concentrated, or if you have an impact on the traffic period due to stock status or poor weather, you may have time to deliver.

* Depending on the area, it may not be possible to deliver as specified in the time zone.

* We do not ship on weekends and holidays, year -end and New Year holidays, and long vacations.

About cancellation / return / exchange

Cancel

Cancellation for your convenience cannot be accepted.
If you have a bad product or send something different from your order, please contact us as soon as you arrive.
Returns and exchanges are limited to those that are initially defective in principle.
Please note that used products and products after processing by other companies are not eligible.
Please be sure to call or contact us within 7 days after the product arrives.
Please note that we cannot accept it after 8 days after the product arrives.
Regarding the shipping cost, we will bear the initial defective product and if it is not the ordered product.

refund

In the case of a card payment, the payment will be canceled or the payment amount will be changed to the card company. The refund may be "refund of the month after the debit or the monthly refund" in the event of a withdrawal from a card company.

If you pay with Paidy or PayPay, we will contact Digika Co., Ltd., which operates KOMOJU, and refund the designated account. At that time, please let us know the following information. Account name (Kana) / Bank name / bank code / branch name / branch number / account type / account number * It will be transferred to the designated account under the name of "DEGICA Co., Ltd." Please check it.