1. Select a product
Please select the product you wish to purchase and click on it.
2. Add to Cart
Please check the product description and contents, select whether you would like the name engraving service and gift wrapping from the drop-down menu, and then click the "Add to Cart" button.
*Depending on the product, you may not be able to select name engraving or gift wrapping.
*Please note that simply adding an item to your cart does not guarantee the item.
Once you click "Order Complete", the product will be secured.
Your order will not be confirmed or shipped until payment is complete.
3(1). Please log in when using points.
Customers who used the old site will also need to register as new members on the new site. By registering with the email address you used to register on the old site, your customer information will be linked.
You will be given 500 points (worth 500 yen) when you register as a new member.
*Customers using the old site will receive an additional 1,000 points.
3(2). Please check your login details.
Enter your email address and password, then click "Sign in."
Please check your My Page and click the Cart button in the top right corner to return to the previous page while logged in.
4. Enter your points
Enter the points you wish to use in the box and click the "Redeem" button.
5. Proceed to checkout
The points you have used will be deducted from the total amount. If there are no mistakes, please click the "Proceed to checkout" button.
You can then select your preferred payment provider.
6. Enter the orderer's information
Please enter your contact information, shipping address, and if you have a coupon, please enter your coupon code.
*If you use points, the coupon code will be automatically entered here.
Then click on the "Proceed to Select Shipping Method" button.
7. Proceed to payment
Please check your contact information, shipping address, and order details, and if there are no mistakes, click the "Proceed to payment" button.
*Shipping method (shipping fee) will vary depending on the delivery address.
8. Select your payment method
Please select your preferred payment method and click the "Complete Order" button.
*At this point, your order has not yet been confirmed and the product will not be shipped.
[Example] If paying by bank transfer, select bank transfer and click the "Complete Order" button.
9. Enter your payer information
Once you have entered your last name (in katakana), first name (in katakana), and phone number, the "Pay" button at the bottom will change from gray to blue, so please click it.
10(1). Confirmation of bank transfer details
Please transfer the amount to the Sumitomo Mitsui Banking Corporation Hinagiku Branch.
*Please note that your order will be automatically cancelled if the payment deadline is exceeded.
This completes the entire ordering process for your customer.
Thank you very much for your purchase.
10(2). Please check your email
A confirmation email for your order will be automatically sent to the email address you registered. If you have not received it, please check your spam folder, etc., and contact us if you have any questions.
Please look forward to receiving your product.
About membership registration
About membership registration
Please enter the necessary information on the membership registration screen, check the contents on the confirmation screen, click "Register", and after the registration is completed, the registered contents will be sent to the registered e -mail address. Member registration is free and no enrollment fee or annual fee is required.
Change of registration information
If you want to change the customer's information of the address and phone number, please log in and add "edit/add the address" of "My Page".
If you forget your password
If you have forgotten your password when registering as a member, please click "Click here for forgotten passwords" from the login page.
Enter the registered email address and send it to send an email with the URL for changing the password.
Access the described URL and change your password.
Unlock member registration
If you want to cancel the member registration, "My Page"Click here to cancel the memberAfter filling out the withdrawal form, it will be canceled if you send it.
* If you are currently ordered, please receive the product before canceling.
Member program
The member ranks will fluctuate depending on the usage amount.
The point grant rate also increases, making it easier to accumulate points.
In addition, there are also information on irregular secret sales and free shipping.
|
Member rank |
regular |
| Annual purchase price (excluding tax) | Less than 30,000 yen |
| Point grant rate | 1% |
|
Member rank |
bronze |
| Annual purchase price (excluding tax) | 30,000 yen or more |
| Point grant rate | 5% |
| Other benefits | Information on irregular secret sale |
|
Member rank |
Silver |
| Annual purchase price (excluding tax) | 100,000 yen or more |
| Point grant rate | 10% |
| Other benefits | Information on irregular secret sale |
|
Member rank |
gold |
| Annual purchase price (excluding tax) | 250,000 yen or more |
| Point grant rate | 15% |
| Other benefits | Information on irregular secret sale free shipping |
|
Member rank |
platinum |
| Annual purchase price (excluding tax) | 500,000 yen or more |
| Point grant rate | 20% |
| Other benefits | Information on irregular secret sale free shipping |
- The returned points can only be used for shopping on our EC site.
- The rank is reflected by the cumulative amount per year until the previous month at the time of the month.
- The expiration date of the points will disappear 12 months after the final purchase date.
- At the time of new member registration and birthday month, we will present 500 points that can be used on the EC site.
- After registering the membership on the previous site, the customers who have purchased will receive the points of the sub -price to the registered email address.
- * Free shipping on gold and platinum is a one -time purchase price, ¥ 10,000 or more excluding tax. (Only in Japan)
About payment method
Credit card payment
Based on the membership agreement of your card, it will be withdrawn from your designated account.
The available credit cards are as follows.
Other pay
Amazon/Apple Pay/Pay Pal/SHOP Pay/LINE Pay/Merpay/Paidy/PayPay/Bank transfer
About product delivery
Delivery company
In principle, the products ordered by the customer will be shipped by Yamato Transport in Japan, and overseas by EMS.
Please note that we cannot select the delivery company by our customers.
postage
The delivery fee is the same as the delivery profile.
Number of delivery days
After confirming the payment completion, we will ship within 5 to 14 business days.
* Please note that if your order is concentrated, or if you have an impact on the traffic period due to stock status or poor weather, you may have time to deliver.
* Depending on the area, it may not be possible to deliver as specified in the time zone.
* We do not ship on weekends and holidays, year -end and New Year holidays, and long vacations.
About cancellation / return / exchange
Cancel
Cancellation for your convenience cannot be accepted.
If you have a bad product or send something different from your order, please contact us as soon as you arrive.
Returns and exchanges are limited to those that are initially defective in principle.
Please note that used products and products after processing by other companies are not eligible.
Please be sure to call or contact us within 7 days after the product arrives.
Please note that we cannot accept it after 8 days after the product arrives.
Regarding the shipping cost, we will bear the initial defective product and if it is not the ordered product.
refund
In the case of a card payment, the payment will be canceled or the payment amount will be changed to the card company. The refund may be "refund of the month after the debit or the monthly refund" in the event of a withdrawal from a card company.
If you pay with Paidy or PayPay, we will contact Digika Co., Ltd., which operates KOMOJU, and refund the designated account. At that time, please let us know the following information. Account name (Kana) / Bank name / bank code / branch name / branch number / account type / account number * It will be transferred to the designated account under the name of "DEGICA Co., Ltd." Please check it.