Refund policy

If you wish to return or exchange, please contact the following "Contact" within 7 days after the product arrives.
We ask you to return to us within one week after contacting us.
Please contact the address of the return destination below.

* Please note that we cannot accept returned or exchanged products corresponding to the following products.

  • Products that have been over a week since the arrival of the product
  • Used product
  • Products that are damaged or lacking in the case of returned or replaced items other than product deficiencies

[In case of incomplete incompleteness due to our misconduct]

If there is a defect due to our inconvenience, such as damage to the product, it will be replaced if there is a substitute, and if not, it will be returned (refund).

The procedure for the procedure is as follows.

1. Please contact us by e -mail or telephone of the following contents within one week after the product arrives.

  • name
  • Address
  • Your phone number
  • email address
  • Product name
  • Reasons for exchanging or returned goods
  • order number
  • (It is listed in the order confirmation email sent from our shop after ordering)

2. We will inform you about the return procedure.

3. Please return the product to our company by "cash on delivery".
* Please be sure to contact us in advance. Please note that if there is no prior notice, we will not be able to accept returns and exchanges.
* Please be sure to return the "tracking number" so that the product will not be lost when returning. We are sorry, but please be able to return pottery and glass products with care not to be damaged.

4. As soon as the arrival of the returned product arrives, we will replace the product or refund.

[In the case of returned goods due to customer's convenience]

For returned goods due to customer's convenience, we would like to pay only the shipping cost when returning it.

The flow of the procedure in this case is as follows.

1. Please contact us by email or telephone within 7 days after the product arrives.

  • name
  • Address
  • Your phone number
  • email address
  • Product name
  • Reason for returned goods
  • order number
  • (It is listed in the order confirmation email sent from our shop after ordering)

2. We will inform you about the return procedure.

3. Please return the product to us.
(The shipping cost at this time will be borne by the customer)
* Please be sure to contact us in advance. Please note that if there is no prior notice, we will not be able to accept returns.
* Please be sure to return the "tracking number" so that the product will not be lost when returning. We are sorry, but please be able to return pottery and glass products with care not to be damaged.

4. As soon as the return of the returned product arrives, we will process the refund.

* About cancellation of order

We will accept your order cancellation only if the luggage shipping procedure has not begun. The cancellation after the package is ready is not accepted. In this case, please note that we will respond as a return for the customer's convenience.

[Contact/product return destination]
1-5-13 Higashioi, Shinagawa-ku, Tokyo 140-0011
Azuma Co., Ltd.
To return / exchange in charge
TEL: 03-3474-2431
info@azuma-web.co.jp
Reception hours: 10: 00-16: 00 (excluding weekends and holidays)